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Troubleshooting

Why I do not see the poll message?​

If bot messages look like this to you, you have embeds disabled in the client settings.

bot-message-no-embed

To enable embeds, go to Settings => Chat and enable Show embeds [...]

text-settings-show-embeds

No SlashCommand popup appears or the commands do not work...​

  • No permissions for "Use Application Commands"

    • Check the permissions of the role in the server settings and grant the permission "Use Application Commands"
    • Check the command permissions of the role in the server settings under Integrations => EasyPoll

  • Discord client does not support SlashCommands:
    In some cases, your discord client may not support SlashCommands. This can have several reasons:

    • Please use the official Discord stable version (no Canary, PTB or Development).
    • Also, please check for new Discord client updates.
    • Alternatively you can also use the discord browser version for testing.